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Thread: Vail Resorts gets an"F" in customer satisfaction!

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  1. #1
    Administrator JTBear's Avatar
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    Vail Resorts gets an"F" in customer satisfaction!

    Well, the rich get richer.

    The fine Executive Leadership at the greed factory, has raised their pay parking at Keystone by 50% over last season. These clowns now charge $30.00 per day over last season's $20.00 rate. And it's outdoor parking on dirt, too boot!! If they had a covered parking structure, I'd find this latest surprise less objectionable.

    I have supported this company for more than 30 years and have been willing to patronize their pay parking vs. parking with the masses in the free lots, where you walk 1/2 mile or more to get to the base.

    I will vote with my dollars and with my feet! This company has no shame.....

    This will be my final year purchasing their season pass.

    Thanks for reading, feel better now........ :)
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    Senior Member jclose8's Avatar
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    I honestly have no use for Colorado skiing for the most part..... Too crowded, too many bumps (a by product of too many skiers), LOTS of really unskilled and borderline dangerous skiers, too much grooming and not enough snow.

    Don't get me wrong...anyone who lives there is damn lucky... big mountains, good variety, and if you can pick your days you're ok, but if I'm going to use vacation time, spend a ton of money and I want to be able to count on an awesome skiing experience, I'm going to Wyoming, Utah or Montana. (don't tell everyone....)
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    Now, now JT, I'm sure the parking attendant pay was raised a corresponding 50%. I mean surely fair is fair to the Vail Executives.

    BTW, my wife and I did that 1/2 mile walk once. It was not comfortable at all in ski boots going to the lifts. Returning to the car after skiing was worse. Could that be a result of poor planning?

    As for Jamie and his remarks on Colorado skiing, as the Queen said: "We are not amused." Any ski area can be too crowded, have too many bumps LOTS of really unskilled and borderline dangerous skiers, etc, etc. The conditions you describe to Colorado I've encountered in Wyoming, Utah, Montana, Idaho, Oregon, Washington, British Columbia, and even New Zealand. Some days are better than others wherever you are.

    Slats
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    Senior Member jclose8's Avatar
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    For the record, Slats, I'm talking primarily about Summit County. I do like Crested Butte, although I really wish they got more snow.

    Everyone has different opinions and preferences. Based on my experiences, I'll stand by my comments. I simply wouldn't travel to ski in Colorado. Don't take it personally....
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  5. #5
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    I agree the Interstate 70 ski areas get crowded being easy to access from Denver and the front range metro areas. Lots of the people on the slopes are more enthusiastic than skilled and it gets dicey trying to deal with the hordes on the slopes. Just the way it goes. No, I don't take it personally. Being stuck in Crested Butte isn't a bad thing, I really enjoy it.

    Slats
    Last edited by Slats; 11-12-2012 at 10:18 PM. Reason: Needed additional comment.
    Lots of years, lots of fun.

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    Member cheesehead's Avatar
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    I feel your pain JTBear. That's why I will be skiing at Winter Park, Copper and Steamboat this year.
    Cheesehead

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    Senior Member Great Banana's Avatar
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    With the rising costs of airlines, hotels, lift tickets, and now parking I am surprised it is that crowded. Maybe everyone is skiing before the big end on Dec. 21 or the economy fails altogether. Just joking of course.

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    I parked at Keystone for Free, short walk to the lift...didn't see $30 parking.
    Only paid $25 at Vail, for the garage, very short walk to lift..same price as 3 round trips on the bus from Avon, so cheap....

  9. #9
    Quote Originally Posted by cinciracer View Post
    I parked at Keystone for Free, short walk to the lift...didn't see $30 parking.
    Only paid $25 at Vail, for the garage, very short walk to lift..same price as 3 round trips on the bus from Avon, so cheap....
    Let's qualify your experience.....you visited in April!!! And parking at Vail can be free if you ski under 2 hours.
    Atomic 920 junk carver's 178cm (they hate ice)

  10. #10
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    Quote Originally Posted by wolfman99 View Post
    Let's qualify your experience.....you visited in April!!! And parking at Vail can be free if you ski under 2 hours.
    Shouldn't you have written "Let ME" and not implied "let us"?

    consider my experience semi-qualified by Wolfman and please also note I was also skiing those areas in March, just in case that matters or requires "qualification".

    Not trying to be combative but the pricing was consistent and pre-reviewed by myself prior to attending via the internet....so no surprises when I showed up to park. Tried to find a Hitchhiker on my way to South Gondola Lot at Breck so I could save $5 (for having 4 in the car) and park for free, since South lot is only $5 and has a free gondola that takes right to the mountain.

    P.S. The snow rocked in really late march and April if you stayed high or off slopes that didn't catch sun until late morning, early afternoon. (You can figure that out before you go using the internet too!) I would return to those resorts, but now it's time to try Wyoming, Idaho and Little Cotton Wood Canyon

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